Our Associates

Services

• Leadership (Supervisory) Effectiveness Workshops – Most requested sessions include:
  
  • I'm Okay; You're a Complete Mystery – Understanding Personal Behavior and Communication Styles
  • Introduction to Emotional Intelligence – And Why It Matters
  • Managing Employee Work Expectations – The Key to Employee Retention
  • Time Mastery – An Individualized Improvement Plan
  • Interviewing With Purpose – Getting the Right Person in the Right Job
  • Change Happens! – Embracing Change as a Positive
  
  
• Customer Service Workshops – Most requested sessions include:
  
  • Five Star Service – The Basics That Really Matter
  • Customer Service with Style – Understanding Communication Styles for Improved Service Effectiveness
  • Topnotch Telephone Skills – The Basics That Really Matter
  • Service Savvy in Difficult Times – Handling the “Stuff” That Happens
  • Service Savvy – Providing Outstanding Service in a Diverse World
  
  
• Keynotes – Donna will customize her keynote for your organization or special event. In addition to the typical keynote format, Donna also offers interactive sessions that include:
  
  
  • Taking a JukeBox Journey – Through JukeBox Learning (a company Donna co-owns), classic rock ’n’ roll tunes are used as memory anchors and inspiration for using the information and/or lessons Donna introduces. Sessions typically include activities like conga dance lines, a hand jive or other dance contest, and even a few dance lessons!
    
    
  • A game show format where audience members review information through an electronic jeopardy-like game show. They compete in a team atmosphere and learn while they play!
  
  Following are samples of her most requested keynotes:
  
  
  • Here Comes the Future ... Leadership & the Emerging Workforce*
    This leadership session rocks! Audience members will:
    
    • Hear about the emerging workforce and ponder the challenges ahead.
    • Examine the three things leaders must do to meet today’s workforce challenges as well as prepare for the challenges of the future.
    • Explore the concepts of Emotional Intelligence and its importance to leadership.
    • Learn a new concept of connecting lessons to classic rock ‘n’ roll music as memory anchors.
    
    
  • Me, Myself & I, The Surprising Key to Great Customer Service*
    The key to great customer service is for service providers and leaders to focus on their own behaviors when interacting with internal and external customers. Audience members will:
    
    • Explore the concepts of Emotional Intelligence and it's connection to service.
    • Relate attitude and service with personal responsibility.
    • Recognize the WIIFM (What's In It For Me) Factor.
    • Examine ways to keep Customer Service fundamentals alive.
    
    
  • Change Happens!*
    There are three stages of change and it's a cycle. The most important thing to understand about the change cycle is just that – it’s a cycle – and we must learn to deal with the ups and downs. Audience members will:
    
    • Examine change as a cycle rather than an event.
    • Learn the three stages of the change cycle.
    • Identify ways to move through the stages more smoothly.
  
  *These sessions could be presented with or without the use of classic rock 'n' roll music, a little dancing, and a hand jive contest! We also offer the book JukeBox Journey To Success or a Music CD card as a memorable meeting take-away. Both the book and music CD card include a 21-song CD of original oldies. A few examples include: Good Vibrations and Don't Worry Baby by the Beach Boys, Up on the Roof by the Drifters, Dancing in the Street by Martha Reeves & the Vandellas; Do Wah Diddy Diddy by Manfred Mann, and I Just Want to Celebrate by Rare Earth.