Our Associates

Services

• How To Motivate Your Steady Eddies: The Forgotten 90%
  This workshop demonstrates recognition techniques that result in increased employee satisfaction, retention and productivity. Recognition that excites and motivates employees doesn’t just happen. It takes the blending of many organizational elements. Recognition has taken on new meaning in recent years and is now a core competency in forward-thinking companies that recognize the importance of making it a part of their culture.
  
  This 3 1/2 hour workshop for leaders includes:
  
  • Customized content based on your organization’s most recent employee and/or customer satisfaction data
  • Energetic, interactive, hands-on adult learning principles
  • A Recognition Planner
  
  This workshop covers how to:
  
  • Treat employees as individuals, with dignity and respect
  • Know the difference between recognizing employees and rewarding them
  • Reduce conflict and improve productivity
  • Make recognition meaningful
  • Analyze generational and cultural differences with respect to retention and recognition
  
  Participants will receive:
  
  • A copy of 101 Recognition Secrets: Tools for Motivating Today’s Workforce
  • Four assessment tools for identifying what’s important to your employees
  
  
• Age Diversity - Generational Differences in the Workplace:
  For the first time in history, four different generations are working side by side in the workplace. Each has been influenced by different formative events, so each brings a unique set of core values, skills and expectations to their job. These generational differences can result in a synergistic explosion of productivity or a downward spiral of miscommunication and misunderstanding.
  
  Designed for employees at all levels, this half-day workshop will enhance the communication process by increasing awareness of the potential impact of generational differences and exploring strategies for bridging those differences.
  
  This workshop covers:
  
  • The four generations in today’s workforce-their formative events or factors, resulting core values and key motivators
  • Three misconceptions or "myths" that older generations have about younger generations
  • The characteristics of effective communication
  • How generational differences and misconceptions can have a negative impact on communication effectiveness
  • How generational differences can be used to enrich the communication process
  • Strategies for improving cross-generational communication
  
  Workshop participants will receive:
  
  • A Participant’s Workbook summarizing key learning points from the workshop
  • A Cross-Generational Discussion Guide for use in planning cross-generational communication
  • Strategies for improving cross-generational communications
  
  
• Customer Loyalty: It’s All About The Service
  This workshop is a highly interactive workshop that focuses on the link between exceptional customer service and success in today’s increasingly competitive environment. Through self-assessment and examination of existing company feedback, participants will learn where they rate on the customer service scale, and what they must do personally and within their teams to exceed customer expectations.
  
  This workshop, designed for employees at all levels, equips participants with the knowledge, skills and attitudes to fully support service excellence and other strategic initiatives of your organization.
  
  This workshop covers:
  
  • What it means to create loyal customers and why your company would want to create loyalty
  • Three critical elements: Service Awareness, Service Delivery and Service Recovery
  • What exceptional service means from the customer’s perspective - both internally and externally
  • How complaints can add to loyalty
  • Skills and behaviors that support delivery of exceptional service to customers
  • A personal action plan for continuous service improvement that supports the goals and objectives of your organization and department
  
  Workshop participants will receive:
  
  • A Participant’s Workbook summarizing key learning points from the workshop
  • Customer Service Planning Tools for use in developing a personal action plan for continuous service improvement