Our Associates

Barbara Glanz, CSP

Creating Cultures Where People Matter

Barbara Glanz, CSP, helps organizations to improve morale, retention, and service, and inspires people to rediscover the joy in their work and in their lives. Her personal motto is "Spreading Contagious Enthusiasm™."

Services

Barbara offers half-day, full-day, and keynote presentations on the following. All presentations are customized to your group, your personal issues, and your industry and can be presented in a variety of time modules to best suit your needs. Her presentation style is warm, engaging, interactive, fun and authentic.

Building Customer Loyalty-How you can Help Keep your Customers Returning
75-90 minutes to full day; Keynote, Half-day, or Full-day Workshops
Topic Category: Customer service/customer loyalty/motivation/corporate culture

Description of program:
After years of working with customer service, Barbara has come to believe that you can't mandate service. It must come from the inside out! With her unique combination of content and heart, Barbara will inspire participants to choose to make a difference in all customer interactions, both internal and external. You will learn amazing statistics about why customers leave or speak badly of your organization, models for evaluating every interaction, the four things all customers want, the difference between core service and customer service, and what research has shown creates loyal customers. Participants will laugh, cry, and above all, learn how they can make a difference!
Balancing Acts- Ideas to Blend your Work and your Life
75-90 minutes
Topic Category: Work/life balance/corporate culture/balance

Description of program:
According to several of the latest workplace studies, the issue of greatest concern to American workers is balancing their work and their lives. Everyone in today's world seems to be in "survival mode," rushing from long hours at work to be home with their families, bouncing from activity to activity and stressor to stressor! This session will give you a new, refreshing and actionable way to find more peace in your life. Instead of striving for balance, learn to apply the concept of "blending." Barbara will share with you many easy, creative ways to blend other important areas of your life-family, friends, health, spirit, and service-into your work life, thus banishing guilt and freeing more time for doing the things that bring you joy.
CARE Packages for the Workplace--Dozens of Little things you can do to Regenerate Spirit at Work
75-90 minutes to full day; Keynote, Half-day, or Full-day Workshops
Topic Category: Corporate culture/motivation/HR/team building

Description of program:
In a world filled with downsizing, re-engineering, and stress, this session is the antidote! With dozens of creative, fun, and morale-boosting suggestions, you'll learn how to put more CARE into your workplace through: C= Creative Communication; A= Atmosphere and Appreciation for All; R= Respect and Reason for Being; and E= Empathy and Enthusiasm. This how-to, highly motivational presentation will provide real-life, concrete, immediately actionable ideas you can implement in your own workplace to maximize personal productivity and organizational success. Audiences will profit from a new understanding of spirit in the workplace, the vitally important role of each individual in creating that spirit, and the relationship of spirit to productivity and profit. You'll leave with your own spirit regenerated, renewed, refreshed. . . . . and with your own CARE package!
The Simple Truths of Appreciation-How Each of Us can choose to make a difference
75-90 minutes to full day; Keynote, Half-day, or Full-day Workshops
Topic Category: Inspiration/motivation/management/personal growth

Description of program:
65% of American workers said they received NO appreciation all last year for the good work they had done. Yet the second most important thing people want from their jobs is full appreciation. Why is there a disconnect? Because most of us are just too busy! In this delightful and inspiring session Barbara will share heartwarming stories and ten simple truths about appreciating others which you can immediately apply both in your work and your personal lives. "The beauty of appreciation is that we can each give it to anyone we choose for no cost except our awareness and a few moments of our time. " -Barbara A. Glanz
Building Customer Loyalty-How you can Help Keep your Customers Returning
75-90 minutes to full day; Keynote, Half-day, or Full-day Workshops
Topic Category: Customer service/customer loyalty/motivation/corporate culture

Description of program:
After years of working with customer service, Barbara has come to believe that you can't mandate service. It must come from the inside out! With her unique combination of content and heart, Barbara will inspire participants to choose to make a difference in all customer interactions, both internal and external. You will learn amazing statistics about why customers leave or speak badly of your organization, models for evaluating every interaction, the four things all customers want, the difference between core service and customer service, and what research has shown creates loyal customers. Participants will laugh, cry, and above all, learn how they can make a difference!
Feeling Your Way Through Change- Understanding and Managing Transitions in Life and Work
75-90 minutes to full day; Keynote, Half-day, or Full-day Workshops
Topic Category: Change management/corporate culture, personal growth

Description of program:
Change is rampant in our world today, both in our personal and our professional lives. Instead of being overwhelmed by unwanted changes, participants will explore many different coping skills and meaningful ways to let go of the past, better understand and navigate difficult periods of transition, and move on to new beginnings in life as well as at work. This presentation will help them find greater job satisfaction and more personal happiness by enabling them to better understand the change process as well as their feelings in the midst of change. It will include a CONTROL INVENTORY™ and a customized Action Plan as tools to use in managing any change in their life, resulting in more control and a higher level of performance in a dynamic work environment. A special program for managers will enable them to effectively lead their associates through the transition process.
Balancing Acts- Ideas to Blend your Work and your Life
75-90 minutes
Topic Category: Work/life balance/corporate culture/balance

Description of program:
According to several of the latest workplace studies, the issue of greatest concern to American workers is balancing their work and their lives. Everyone in today's world seems to be in "survival mode," rushing from long hours at work to be home with their families, bouncing from activity to activity and stressor to stressor! This session will give you a new, refreshing and actionable way to find more peace in your life. Instead of striving for balance, learn to apply the concept of "blending." Barbara will share with you many easy, creative ways to blend other important areas of your life-family, friends, health, spirit, and service-into your work life, thus banishing guilt and freeing more time for doing the things that bring you joy.

What Others Have to Say about Barbara Glanz, CSP...

"Your presentation, "Regenerating Spirit in the Workplace," at Life Care's annual management meeting in Seattle last month, was truly outstanding! Thank you for helping us focus on a vital dimension of leadership that of recognizing and honoring people who care for our residents around the clock each day of the year. I believe wholeheartedly in the servant leadership and human relations principles you advocated in such an interesting and informative manner. Life Care Centers of America will become an even better company if each executive director and vice president who heard your presentation will remember and practice those principles consistently and cheerfully. "

Life Care Centers of Americas

"Thank you so much! Your presentation at the National Fraternal Congress annual Meeting was the perfect finishing touch and I'm so glad you were able to spend some time with us. People in the audience were taking notes frantically, and our President, Vera Wilt, has already used your idea of starting a staff meeting with a "good news" session. You're terrific! I truly appreciate everything you did to make this such a successful meeting."

CSA Fraternal Life

"Thanks for doing such a great job at our annual meeting. We really appreciated your willingness to repeat your workshop when our other workshop leader became ill and unable to present. You win the extra effort award! The members attending your workshop rated it as one of the best. They appreciated the value of the content and your ability to involve them in the application of the principles presented. They were easily able to relate your suggestions to real life situations. It is always a joy to work with professionals like you. Keep up the good work."

American Farm Bureau Federation